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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Raychem products

The group "New Technologies" offers for review the products of the plant Raychem: thermostats, couplings, transformers, substations
  • Transformers Raychem
    Transformers
    Scott-tee et al.
  • Substations Raychem
    Substations
    Compact substation, etc.
  • Gas meters Raychem
    Gas meters
    RAYPULSE, RAYPAY, etc.
  • Cables and wires Raychem
    Cables and wires
    R-ETL-B, XPI, HSQ, etc.
  • Adapter Systems Raychem
    Adapter Systems
    RSSS-VD-525D-E, RICS-5123, etc.
  • Cable Lugs Raychem
    Cable Lugs
    SMOE-81974, SMOE-81976, etc.
  • Couplings Raychem
    Couplings
    BAV, BMHM, BV, etc.
  • Connecting boxes Raychem
    Connecting boxes
    EKM-2045, EKM-1600, etc.
  • Heating sections Raychem
    Heating sections
    GM-2CW and others.
  • Heating mats Raychem
    Heating mats
    QuickNet 1600 R-QN-P, etc.
  • Thermoregulators Raychem
    Thermoregulators
    SENZ WIFI, R-TE, etc.
  • Accessories Raychem
    Accessories
    T-100, VIA-DU-20, etc.
  • Thermostats Raychem
    Thermostats
    AT-TS-13, AT-TS-14, etc.

NEW TECHNOLOGIES GROUP

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